Delivery And Return Policy
Delivery:
You will recieve a confirmation of your order details via your email, Please check to see if it’s all correct. If you want to change the delivery address or any other detail please email us at info.botanicfusion@yahoo.com with the order details or call 08106209543.
All orders (Domestic & International) are shipped either via Dhl, Local courier, GIG Logistics with tracked shipping.
Order Processing time takes 24 hours
Shipping time is usually 2-5 business days depending on your location.
Shipping fee is subject to change depending on the weight of your order.
If there are any changes you will be contacted via phone call.
All parcels have insurance once dispatched using the companies selected dispatch but once you decide to dispatch using public transport, the company will not be held responsible for damaged or missing packages.
Returns:
We only accept returns if a product was damaged when you recieved it. In case of damaged or broken products please refer to the policy on damaged or broken products
We do not offer refunds. Instead we’ll provide you with a change of product in a situation where the product was damaged or broken (see policy on damaged or broken products) or in a situation when you did not recieve exactly what you ordered ( see policy on this)
We want you to be happy! In fact, the entire set up of our products and services are designed to do just that.
Please email us at info.botanicfusion@yahoo.com with any compliant or concerns.
When your botanic fusion order arrives, please inspect the package for any damage. however, if you think a product in your shipment is damaged and you absolutely cannot use it, contact us immediately.
Please provide the order number along with your phone number for quick service. To ensure a resolution, please send a picture of the the original shipping package and the damaged product for inspection and we’ll get back to you as soon as possible if indeed we establish it was damaged and you absolutely cannot use it at all.
To ensure a fast resolution, please send a picture of the original shipping package and the received products for inspection. If after having examined the product, we confirm that you did receive the wrong products or quantities, we will issue a refund for the price you paid for the product to the original purchaser’s method of payment, or ship a replacement or the additional quantities to you free of charge.
Please send an email to Info.botanicfusion@yahoo.com
